ASTERISK VS VOIPTIME
Asterisk has long been closely associated with free software for constructing ATSs (PBXs) in the IT sector. Being user-friendly, quite easy to learn and reliable, it also has a wide array of Add-ins with varied additional functionality which fully uses all the embedded capabilities. Asterisk can be used to build not only the analogs of standard ATSs (PBXs), but also more complicated systems of Asterisk Based Call Centers.
Asterisk runs on a variety of operating systems including FreeBSD, Linux, and Windows. This makes it attractive to investments since requires to cover the costs incurred mainly to buy equipment and pay salary to an IT specialist for its maintenance. Being free, most Web Add-ins for Asterisk tend to comply with the main user requirements.
Based on Asterisk, a number of commercial solutions for Call Centers use its basic functionality equipping it with other facilities and tools to extend possibilities for telephony and user convenience.
The latest versions of Asterisk also support audio and video codecs, thus extending substantially the sphere of its usage.
Main functional capabilities of Asterisk can be easily described, i.e. fully programmed PBXs which handle call routing and switching, call queues on a FIFO basis, static and dynamic operators, CRM system integration, Media Gateway, Billing system, IVR, voicemail, and voice recording system.
The above-provided features prove that it makes sense to use Asterisk as a basis for your Call Center which, along with its free availability, makes it a highly attractive product.
It should be noted, however, that there is a number of commercial products which not only extend, but also complement Asterisk functionality. This seems to be quite reasonable since they prove to be popular with users and are among the top solutions for Call and Contact Centers.
This material is to open a series of articles on solution capabilities for VoIPTime Contact Centers vs Programmed Asterisk PBXs.