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100% of people continuously create and use a set of questions and answers allowing them to keep the situation under control and save valuable time. You call to technical support […]
October 24, 2016
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How do I accurately measure Call Center KPIs?

KPIs are key performance indicators used to measure strenghts and weaknesses of your contact center. Some companies focus on the quantitative measures, while the other focus on the qualitative ones. […]

admin
January 6, 2015
ASTERISK VS VOIPTIME
Functionality comparison

Asterisk is a proven solution for VoIP ATS (PBX) creation worldwide. Asterisk’s years-long development contributed to its popularization, the rise of new functionality and additional modules, which greatly extend its […]

admin
December 31, 2014
ASTERISK VS VOIPTIME

Asterisk has long been closely associated with free software for constructing ATSs (PBXs) in the IT sector. Being user-friendly, quite easy to learn and reliable, it also has a wide […]

admin
September 11, 2014
WorkForce time management system

Time management for Contact Center operators is, for the most part, time-consuming since supervisors need to consider a lot of factors influencing the overall performance of a Contact Center, i.e. […]