New release of VoIPTime Contact Centre v.2

We are forging ahead and continuously developing. Now our software solution fulfils your business goals more effectively.

Peculiarities of a new VoIPTime Contact Center release:

Adding users with the operator role via manager console.

A manager can create operator roles with the standard access level quickly and easily. The roles are flexibly configured in manager console as before.

Adding, editing and deleting commentaries in client cards.

From now on operators can create relevant comments in client cards and choose the corresponding type (positive or negative). Moreover, they can see previously created comments in a tabular form with the date of creation, operator writing them, type and content of these comments.

Adding callback interval in hh:mm:ss format.

Extended functionality of web chats:

Extended functionality of API-interface