New release of VoIPTime Contact Centre v.2
We are forging ahead and continuously developing. Now our software solution fulfils your business goals more effectively.
Peculiarities of a new VoIPTime Contact Center release:
Adding users with the operator role via manager console.
A manager can create operator roles with the standard access level quickly and easily. The roles are flexibly configured in manager console as before.
Adding, editing and deleting commentaries in client cards.
From now on operators can create relevant comments in client cards and choose the corresponding type (positive or negative). Moreover, they can see previously created comments in a tabular form with the date of creation, operator writing them, type and content of these comments.
Adding callback interval in hh:mm:ss format.
Extended functionality of web chats:
- advanced search filters for statistics on web chats have been developed: New filter fields enable choosing data for analysis based on the following parameters, i.e. date, client ID, conversation length, the number of client’s answers, waiting time.
- real time visitor monitoring has been introduced: Operators get a pop up message notifying the client online. By clicking on this message, you access client card where you can initiate a web chat with the client.
- the opportunity to initiate web chats with several clients simultaneously has been created; This function allows operators to open web chats on double click and greet each of the clients online with their birthdays.
Extended functionality of API-interface