STAY IN TOUCH WITH YOUR CUSTOMERS!

123 600 000 minutes of conversation
in contact centres
300 operators working concurrently
99.9% of fault-free operation
24/7 customer support

Integration with the site

Get in touch with the customers of your online shop as promptly as possible! Initiate an immediate call back to those customers who either filled in the form, left a Callback request for a return call, or made a purchase from their shopping basket on a website. Verify data derived from the form, details of the order, and make sales just at the right time when the customer is still interested in your product. Your operators no longer need to wait on hold since the system automatically initiates a callback and connects an idle agent with the 'live' customer.
Integration with the site
Integration with any CRM systems

Integration with any CRM systems

Display the data on the latest customer orders from your CRM system directly in VoIPTime Contact Center interface. Up-sell, cross-sell and enhance customer loyalty due to full two-way integration with your CRM. Your agents are supplied with the latest information on every customer.

Personalized SMS messaging

You no longer need to waste a lot of time on preparing and sending standard SMS messages to your regular customers. VoIPTime Contact Centre enables sending personalized SMS messages with necessary data from the client card automatically. Being able to send SMS messages to the customers upon the interaction, you can remind them about special offers on the products they were interested in.
Personalized SMS messaging
Online monitoring and detailed statistics

Online monitoring and detailed statistics

Track the performance of separate operators or groups in real time, obtain the latest statistics on all the requests made, and daily summary statistics. Analyze any contact centre performance parameters based on detailed statistical reports.

Easy compilation of scripts

A user-friendly constructor allows you to configure scripts flexibly to fulfil individual needs of the customer. These scripts become readily available to operators whose performance can also be improved by using surveys, knowledge base, offers, etc. Minimize the time spent by operators on searching information by displaying a web-page or web-interface of your CRM system as one of the blocks of a script.
Easy compilation of scripts

What else does our software solution offer?

VoIPTime Contact Centre offers an array of features for fulfilling any of your business goals.

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