PROFESSIONAL SOLUTION
for outsourcing CC

123 600 000 minutes of conversation
in contact centres
300 operators working concurrently
99.9% of fault-free operation
24/7 customer support

Intuitive all-in-one solution

To organize flawless operation of your contact centre, you need only one software solution with all necessary functionality conveniently combined in it. With VoIPTime Contact Center, you will be able not only to process inbound and outbound calls, email, and web chats automatically, initiate personalized SMS-messaging, but also to integrate with the site for processing online forms and requests. You no longer need to engage software engineers to configure scripts or an IVR, or to form detailed statistical reports, etc.
Intuitive all-in-one solution

High reliability

With VoIPTime, your outsourcing contact centre will operate in 24/7 mode for years. We ensure fault-free operation of your contact centre, and comprehensive service of the solution as well. You will be able to focus on your own business, rather than on technical issues.
High reliability
Flexible configuration of outbound dialing

Flexible configuration of outbound dialing

Configuring and launching telemarketing campaigns is as simple as possible, and takes between 10-15 minutes to perform. You no longer need to initiate outbound dialing on a daily basis. Instead, set up an autodialer, and the system will automatically monitor the date and time of the start/end of dialing. Choose the corresponding dialing mode (Preview, Progressive, Predictive), or launch an auto dialer with no operators engaged - client base will be handled quickly and efficiently in any case!
Groups of operators

Groups of operators

Divide operators into groups and assign several tasks to each of them. Handle requests in turn or by priority. Review statistics and analyze the performance of each group separately or of a contact centre as a whole.

Guest access for customers

The Guest Access feature in VoIPTime Contact Center allows your customers to listen to the recorded conversations and see statistical reports on their own project and the selected group of operators only. This greatly simplifies the process of reporting to customers allowing them to monitor their project progress.
Guest access for customers

Consistent operator workload

The Predictive mode enables effective outbound dialing even to "cold" client base. The system analizes a variety of parameters and automatically accelerates dialing for better quality of outbound dialing. Since operators are connected to "live" subscribers only, idle time is greatly minimized, thus increasing operator workload to 70-80%.
Consistent operator workload
Online monitoring and detailed statistics

Online monitoring and detailed statistics

You have complete control over the outsourcing contact centre. You can see the latest statistics on all requests as well as daily summary statistics on one tab. Also, you can track operator performance in real time, listen to active conversations or analyze recording at your convenience. Control operator workload and analyze any contact centre performance parameters based on detailed statistical reports.
Easy compilation of scripts

Easy compilation of scripts

A user-friendly constructor allows you to configure scripts flexibly to fulfil individual needs of the customer. Any changes or add-ons to the scripts become readily available to operators whose performance can also be improved by using surveys, knowledge base, offers, etc. Minimize the time spent by operators on searching information by displaying a web-page or web-interface of your CRM system as one of the blocks of a script. The scripts filled are available for analysis in a separate statistical report.

What else does our software solution offer?

VoIPTime Contact Centre offers an array of features for fulfilling any of your business goals.

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