10 reasons to set up
a Contact Center with VoIPTime

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What services does
VoIPTime Contact Center
implementation provide?

This service comprises the following:
  • VoIPTime Contact Center software for the necessary number of users;
  • Consultation on the choice of server and telecommunication equipment
    for creating a contact center;
  • Call center implementation (installing and configuring the software on your platform);
  • Initial training aimed to enable personnel to work with the software;
  • Adapting the software to meet your needs and fulfill your goals;
  • Integration with your CRM system and any other working environment;
  • Follow-up consultations and support under the terms of the agreement.
What services does <br>VoIPTime Contact Center</br> implementation provide?
Excellent Customer Service Software

Excellent Customer Service Software

99,9% of your clients will definitely be happy with the quality of service!
With VoIPTime Contact Center, you will exceed their expectations, since our operators retrieve up-to-date information from your CRM system in dynamic inputs and provide professional advice to your clients. You no longer need to waste your time on clarifying the information about client's recent transactions or account statement. All the data from the CRM is being immediately displayed on client's card.

Business arrangements

We will offer you the best solution tailored to your specific needs in call/contact centre. Also, we will ensure fault-free operation of your contact center upon the installation of our software.

  1. Need identification. Identify your needs. We will advise you how to optimize call center performance with the help of our software.
    You will also be able to test this software in demo version or in cloud.
  2. Offer proposal. We will arrange a quotation and outline project implementation time. Based on your needs, we can agree on the additional functionality tailored to meet your needs.
  3. Functionality development and integration with your CRM systems.
    Development and integration stages are compulsorily agreed with you. We will also give you the access to the test environment to make sure that our software fulfills your needs.
  4. Launching a contact center. We will configure and install the software on-site.
  5. Tech support. We offer high-quality tech support for you to be able to focus on doing business rather than being engaged in contact center operation.
Business arrangements
Why have you chosen this software solution?

Why have you chosen this software solution?

  • RELIABILITY - We ensure the stability of our software and provide support throughout the entire cooperation period.
  • SECURITY - We guarantee complete data confidentiality. We can sign an NDA if needed.
  • CUSTOMER ORIENTATION - We analyse the needs of every client and opt for the best options to optimize your business processes.
    Our aim is not only to surprise you with our call center software prices, but also to fulfill your business goals!

Prices

INBOUND
$180
per concurrent user
INBOUND includes:
  • Internal CRM
  • Intelligent call routing
  • Script constructor
  • 100% call recording
  • Online monitoring and reporting
  • Call Quality
  • API-integration with any third-party system
  • Consultation on the choice of equipment
  • Staff training
Buy permanent server license
+ user licenses
OUTBOUND
$270
per concurrent user
OUTBOUND includes:
  • INBOUND functionality, +:
  • Telemarketing processing
  • Preview, Progressive, Predictive, Auto Dialers
  • CallBack
  • Mass personalized SMS messaging
  • Automatic database redundancy and recovery
Buy permanent server license
+ user licenses
MULTICHANNEL
$390
per concurrent user
MULTICHANNEL includes:
  • OUTBOUND functionality, +:
  • Web Callback
  • IVR, SMS Callback
  • Web-chats, email
  • Work Force Management
  • Module Collection
  • Work Flow (automatic events)
  • Customization (upon request)
  • Heightened fault tolerance
  • Automatic database redundancy and recovery
Buy permanent server license
+ user licenses
INBOUND
$65
per user / year
INBOUND includes:
  • Internal CRM
  • Intelligent call routing
  • Script constructor
  • 100% call recording
  • Online monitoring and reporting
  • Call Quality
  • API-integration with any third-party system
  • Consultation on the choice of equipment
  • Staff training
Billed annually
+ server license
OUTBOUND
$115
per user / year
OUTBOUND includes:
  • INBOUND functionality, +:
  • Telemarketing processing
  • Preview, Progressive, Predictive, Auto Dialers
  • CallBack
  • Mass personalized SMS messaging
  • Automatic database redundancy and recovery
Billed annually
+ server license
MULTICHANNEL
$190
per user / year
MULTICHANNEL includes:
  • OUTBOUND functionality, +:
  • Web Callback
  • IVR, SMS Callback
  • Web-chats, email
  • Work Force Management
  • Module Collection
  • Work Flow (automatic events)
  • Customization (upon request)
  • Heightened fault tolerance
  • Automatic database redundancy and recovery
Billed annually
+ server license

Cases

Bank

80 workstations have been automated

Operator occupancy has reached 80-90%
The efficiency of outbound predictive dialing has risen by 20%
Digital TV provider

3 call center platforms have been created

120 work stations have been automized
Operators' idle time has been reduced by half

We create contact centers to fulfil your goals in different business areas. Easy adaptation to your needs.

Request for consultation

Describe your needs, and we will identify the most appropriate solution!

Leave a request