Provide high-quality support
upon the first contact

123 600 000 minutes of conversation
in contact centres
300 operators working concurrently
99.9% of fault-free operation
24/7 customer support

Integration with any CRM systems and HelpDesk

Review the information from client cards in your CRM system directly in a contact centre system. Receive and send any data from your CRM to the contact centre system via VoIPTime Contact Centre open API interface. Quickly register requests in HelpDesk during a conversation with the customer, and update them on the status of their request. Your agents are always supplied with the latest information on the customers.
Integration with any CRM systems and HelpDesk

Integration with the site

Change dozens of programs for one professional contact centre software solution, and automate the processing of all requests made from the site. Initiate an immediate call back to the website visitors who left a Callback request for a return call. Automatically connect to the customer in order to verify the details of the request from the form on the site. No request will be left unprocessed!
Integration with the site
Evaluation of operator performance and task completion time

Evaluation of operator performance and task completion time

Control operator performance in real time and verify the compliance with service standards. Barge into the calls to prompt the operator in case of difficult situations and analyse the recorded conversations. Monitor personal statistics of every operator and make prompt managerial decisions.
Easy compilation of scripts

Easy compilation of scripts

Increase the quality of customer service due to creating scripts. It will lead to the increase of first con­tact resolution (FCR). Your operators will be able to instantly answer even the most complicated questions using previously created knowledge database. Conduct surveys, sell additional services, work with objections and complaints. You could speed up processing requests or complaints due to automatic sending script responses to the responsible person via email.

What else does our software solution offer?

VoIPTime Contact Centre offers an array of features for fulfilling any of your business goals.

Request for consultation

Describe your needs, and we will identify the most appropriate solution!

Leave a request